Each date this app counts and each check it runs on a save is listed here with its source and the day we last read it. Where a rule lives in a paid standard, we cite it and keep the same facts in our own layout; we never copy the standard's text or forms.
14
sourced rules in this trade, each read on or after Oct 29, 2026.
Pay, decline or make an offer in writing, or send a status letter: 120 days from the date the written claim arrived.From 49 CFR 370.9 Disposition of claims (eCFR), checked Oct 29, 2026.
A claim is a written message that identifies the shipment, says the mover is liable, and asks for a specified or determinable amount.From 49 CFR 370.3 Filing of claims (eCFR), checked Oct 29, 2026.
For reference
A damage note on the delivery receipt or an inspection report is not a claim on its own.From 49 CFR 370.3 Filing of claims (eCFR), checked Oct 29, 2026.
For reference
Each claim gets its own file and number, written on every paper and letter about it, with the date it arrived.From 49 CFR 370.5 Acknowledgment of claims (eCFR), checked Oct 29, 2026.
For reference
The claim is acknowledged in writing within 30 days of arriving, unless it is paid or declined in writing within those 30 days.From 49 CFR 370.5 Acknowledgment of claims (eCFR), checked Oct 29, 2026.
Warns on save
Within 120 days the mover pays, declines or makes a firm offer in writing. If it cannot, it writes to the shipper then and every 60 days after with the status and the reason, and keeps a copy.From 49 CFR 370.9 Disposition of claims (eCFR), checked Oct 29, 2026.
A household goods mover settles a loss or damage claim from the item's replacement cost, less depreciation.From 49 CFR 370.9 Disposition of claims (eCFR), checked Oct 29, 2026.
How long does a mover have to acknowledge a damage claim?
The claim is acknowledged in writing within 30 days of arriving, unless it is paid or declined in writing within those 30 days.From 49 CFR 370.5 Acknowledgment of claims (eCFR), checked Oct 29, 2026.
How long does a mover have to pay or decline a damage claim?
Within 120 days the mover pays, declines or makes a firm offer in writing. If it cannot, it writes to the shipper then and every 60 days after with the status and the reason, and keeps a copy.From 49 CFR 370.9 Disposition of claims (eCFR), checked Oct 29, 2026.
Job number, Shipper, Bill of lading number, Moved from, Moved to, and more.
Claim
Claim file number, Date the written claim arrived, Claim is in writing and names an amount, Amount claimed, Status, and more.
Item claimed
Inventory tag number, Item, Damage, What the shipper reports, Condition noted at pickup, and more.
Status letter
Sent on, Sent by, Status and reason for the delay, Copy kept in the claim file.
What your client receives.
The claim file, as the app issues it the moment the visit is saved: signed, dated and frozen, with what is next due. This one is filled with invented records so you can read it before you sign up.
A claim is a written message that identifies the shipment, says the mover is liable, and asks for a specified or determinable amount.
For reference
A damage note on the delivery receipt or an inspection report is not a claim on its own.
For reference
Each claim gets its own file and number, written on every paper and letter about it, with the date it arrived.
For reference
The claim is acknowledged in writing within 30 days of arriving, unless it is paid or declined in writing within those 30 days.
Warned at save
Within 120 days the mover pays, declines or makes a firm offer in writing. If it cannot, it writes to the shipper then and every 60 days after with the status and the reason, and keeps a copy.
For reference
Supporting papers used to investigate a claim are kept for FMCSA to inspect.
For reference
What Moving Claims costs.
Free
$0
10 claims
1 person
Solo
$9 a monthFounders price; list $19
100 claims
3 people
Crew
$24 a monthFounders price; list $49
1,000 claims
10 people
Company
$49 a monthFounders price; list $99
5,000 claims
25 people
All-Access
$74 a monthFounders price; list $149
5,000 claims
25 people
The same limits in every trade
Join in the first 30 days and you pay half, for life. Export everything on every plan.
Your trade
Tell us what your inspector asks for, and we will build it into Moving Claims.